Policies, Procedures and Code of Ethics
Policies and Procedures
The strictest levels of confidentially will be maintained unless release is required by law.
Better Life Coaching will be clear to clients about the conditions under which confidentiality will not be maintained (e.g. illegal activity, danger to self or others etc.)
Better Life Coaching will hold written client records.
Client records will be maintained, stored and disposed of in a manner which promotes confidentiality, security and privacy and complies with applicable laws.
Changes to Appointments and Cancellations
Clients are politely requested to give at least 24 hours notice to change or cancel their appointment to avoid any cancellation charge.
Written Parental permission
For clients under the age of 18, written permission will be gained from the person/s with parental responsibility for the child or young person.
The written permission will grant consent for Karen to work with the child/young person in the form they feel is most effective.
The permission will allow Karen to work with the child/young person without the person/s with parental responsibility being present in the room.
Written parental permission may be gained from one person with parental responsibility or both, depending on the situation at that time and the issues that support is being sought for.
Written parental permission will be gained before any work is commenced.
A copy of the written parental permission will be kept in the child’s/young person’s file which is held by Better Life Coaching.
DBS, Insurance & Professional Membership
Karen will hold an enhanced DBS certificate
Karen will hold relevant professional insurance
Karen will hold membership to relevant professional bodies
We are committed to protecting and safeguarding your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection act 1998). This policy sets out how we will treat your personal information and relates to online data only.
The information Better Life Coaching collects online
We may collect, store and use the following kinds of personal data:
information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views).
information that you provide to us for the purpose of registering with us.
any other information that you choose to send to us.
Using your online personal data
We may use your personal information to:
enable your use of the services available on the website.
send you email notifications which you have specifically requested.
deal with enquiries and complaints made by or about you relating to the website.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
We may disclose information about you:
to the extent that we are required to do so by law.
in connection with any legal proceedings or prospective legal proceedings.
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
We will not provide your information to third parties.
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You have the right to access or withdraw your own personal information.
Provision for providing information may be subject to the payment of a fee (currently fixed at £10.00).
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Code of Ethics
Karen is a member of a number of professional bodies and abides by the Code of Ethics which are set out by each.
For further information on each professional body’s Code of Ethics, please select the relevant link below.
Association for Coaching
General Hypnotherapy Register
Association of NLP
Complementary & Natural Healthcare Council